Reasons for payment refusals
Regarding the approval of payments in your store, three main reasons can directly impact these results.
Below, we detail the factors that influence a payment refusal.
| Reason | Situation | How to avoid |
| Buyer's mistakes | Errors in filling in address, CPF or card details. | Checkout with clear information in the step-by-step purchase. |
| Banking refusals | Cards with an expiration date, lack of limit, insufficient funds, or disabled for online purchases. | Offer alternatives to other methods and/or payment terms. |
| Fraud prevention | Mercado Pago's anti-fraud system protects your business against malicious attacks that can generate losses. | This type of refusal is beneficial to your store. |