# Get the reason for the claim

This endpoint allows you to view, through a valid token, the 'reason' why the claim was created, so that based on its classification, certain behaviors are allowed.

**GET** `/post-purchase/v1/claims/reasons/{reason_id}`

## Request parameters

### Path

- `reason_id` (string, required)
  Reason ID of the claim. A claim can be created for three general reasons:

## Response parameters

- `id` (string, optional)
  Reason ID of the claim. A claim can be created for three general reasons:
Possible enum values:

  - `PNR`
  Product not received.

  - `PDD`
  Different or defective product.

  - `CS`
  Purchase cancellation.

- `flow` (string, optional)
  Indicates which mediation flow the claim is currently in.
Possible enum values:

  - `mediations`
  Refers to the process of mediating between parties in a claim.

  - `cancel_purchase`
  Involves the process of cancelling a previously made purchase.

  - `return`
  Pertains to the process of returning a purchased item.

  - `cancel_sale`
  oncerns the process of cancelling a sale that has been made.

  - `change`
  Refers to the alteration or modification of the details or status of a claim.

- `name` (string, optional)
  Displays the description of the reason for the claim.

- `detail` (string, optional)
  Displays details about the reason for the claim.

- `position` (number, optional)
  Position in which the reason for the complaint is found. It serves the same function as 'sort_by', but it is a default sorting type that will sort the reasons asynchronously.

- `filter` (object, optional)
  Filtering attributes of claim information.

- `settings` (object, optional)
  Filtering attributes of claim information.

## Request example

### cURL

```bash
curl -X GET \
  'https://api.mercadopago.com/post-purchase/v1/claims/reasons/{reason_id}' \
  -H 'Content-Type: application/json' \
  -H 'Authorization: Bearer <ACCESS_TOKEN>'
```

## Response example

```json
{
  "id": "PDD1",
  "flow": "meadiations",
  "name": "defective_item",
  "detail": "El producto es defectuoso.",
  "position": 201,
  "filter": {},
  "settings": {}
}
```