# MD for: https://www.mercadopago.com.pe/developers/en/docs/shopify/additional-content/chargebacks/how-to-manage.md

\# How to manage chargebacks disputes? A dispute occurs when \*\*you want to argue the chargeback claim\*\* with supporting information that validate and ensure that the product was delivered in compliance. All the information necessary to manage chargeback disputes made can be found here: 1\. Configure \[Webhooks\](https://www.mercadopago.com.pe/developers/en/docs/checkout-pro/additional-content/your-integrations/notifications/webhooks) or \[IPN notifications\](https://www.mercadopago.com.pe/developers/panel/ipn) on your dashboard and enable the \*\*Chargebacks\*\* option. 2\. Check all the information related to a chargeback using the \*\*Get chargeback\*\* request. Access the complete information through the \[API Reference\](https://www.mercadopago.com.pe/developers/en/reference) for the Mercado Pago solution you are integrating. 1\. Check if the chargeback \[can be covered\](https://www.mercadopago.com.pe/ajuda/294) and assure whether any documentation is required, via the \`coverage\_eligible\` and \`documentation\_required\` fields, respectively. > WARNING > > Only proceed with the next steps if the dispute is eligible for coverage, if supporting documentation is required, and if the deadline is still valid. 3\. Send the documents through the following API method: \`\`\`curl curl -X POST \\ -F 'files\[\]=@/path/to/file/file1.png' \\ -F 'files\[\]=@/path/to/file/file2.pdf' \\ -H 'Authorization: Bearer ' \\ https://api.mercadopago.com/v1/chargebacks/ID/documentation \`\`\` > NOTE > > Important > > Files can be \`.jpg\`, \`.png\` or \`.pdf\` and should not exceed 10mb overall. If the documentation has been successfully uploaded, the API will answer with \`200 OK\`, and the \`documentation\_status\` value will change to \`review\_pending\`. 4\. Upon resolution, a new IPN or Webhook notification will be sent so that you can verify the case. Check the dispute using the \*\*Get chargeback\*\* endpoint. Access the complete information through the \[API Reference\](https://www.mercadopago.com.pe/developers/en/reference) for the Mercado Pago solution you are integrating. The \`coverage\_applied\` value could have taken on one of the possible values: | Value | Description | ---- | ---- | \*\*true\*\* | Shows that the decision was for the seller and the money is refunded. | \*\*false\*\* | Shows that the decision was against the seller and the money is discounted.